It is the policy of the Pine Mountain Regional Library System that all patrons should have equal access to library services. There are occasions, however, when patron behavior requires the loss of library privileges. Since this is a serious matter, patrons will be given opportunities to correct their behavior.
Patrons will be notified in writing that they have lost their privileges.
A. Authority to Take Away Privileges
All staff members may issue verbal warnings to patrons to remind them of library policy and to let them know that if they do not correct their behavior they may lose their library privileges. Since this is such a serious matter, only branch managers and librarians may make the decision to take away a patron’s library privileges.
B. First and Second Offense
When a patron loses their library privileges for the first time, they will not be able to use the computers, check out materials or use any other library service for a period of thirty days. They may not enter the building. Their record will have a status of BARRED, which will prevent them from using any other PINES facility.
Patrons who commit a second offense will lose their privileges for sixty days.
C. Third Offense
Patrons who commit a third offense will have their library privileges revoked. Patrons who have had their library privileges revoked must request in writing that the Director reinstate their privileges. Depending on the circumstances, the Director may or may not reinstate their privileges.
The patron’s record will have a status of BARRED, which will prevent them from using any other PINES facility.
If their behavior has been so poor or destructive that the Director chooses not to reinstate their privileges, the patron will have to wait at least two years. At the end of two years, the PINES system will automatically remove their record from the database because of inactivity. When the record has been removed, the patron may then apply for a new card.
D. Reasons for Loss of Privileges
Loss of privileges is reserved for serious or repeat offenses. Examples include but are not limited to:
- theft of library materials
- tampering with library computers
- tampering or destruction of library materials or equipment
- verbal or physical assault of patrons or staff
- repeated refusal to comply with any library policy
- illegal or criminal activity
E. Record Keeping
Because of the serious nature of this action, branch managers will be required to keep documented records of verbal warnings and the incident that caused the warning. They will also need to document the decision to remove or revoke a patron’s privileges.
F. Juvenile Patrons
Children twelve and under will be subject to a shorter time period. The first time they lose their privileges, they will lose them for one week. The second time they lose their privileges, they will lose them for two weeks. Unless their behavior is repeatedly malicious, they will not have their privileges revoked. Staff will inform their parents of their behavior.
Children thirteen and older will face the loss of library privileges like any other patron. Staff will inform their parents of their behavior.